$newTicket

The function $newTicket allows you to create a ticket as a dedicated text channel in a specific category.

Syntax

$newTicket[categoryID;(name);(message)]

Parameters

Parameter	Description
categoryID	The ID of the category where the ticket channel should be created.
name	Optional - The name of the channel. Default: ticket-{username}.
message	Optional - An automatic welcome message inside the ticket.

Return Value

• Type : Snowflake (string)
• The ID of the created ticket channel.
• An empty string if it fails (due to permissions, invalid category, etc.).

Behavior

• The bot must have the MANAGE_CHANNELS permission to create the channel.
• The ticket creator (the user who ran the command) automatically receives access to the channel.
• Other members cannot see the ticket by default.

Examples

Simple support ticket

$let[ticket;$newTicket[123456789;support-$username;Welcome $username! \
A staff member will assist you shortly. \
Please describe your issue in detail.]]
$if[$ticket!=]
  $sendMessage[✅ Ticket created: <#$ticket>]
$else
  $sendMessage[❌ Error during the creation of the ticket.]
$endif

Ticket with staff notification

$let[ticket;$newTicket[123456789;ticket-$username]]
$if[$ticket!=]
  $channelSendMessage[$staffChannel;📩 New ticket by $username: <#$ticket>]
  $sendMessage[Your ticket has been created: <#$ticket>]
$endif

Ticket with limit

$let[userTickets;$getUserVar[ticketCount]]
$if[$userTickets>=3]
  $sendMessage[❌ You already have 3 open tickets. Please close one before creating a new one.]
$else
  $let[ticket;$newTicket[123456789;ticket-$username]]
  $if[$ticket!=]
    $setUserVar[ticketCount;$sum[$userTickets;1]]
    $sendMessage[✅ Ticket #$sum[$userTickets;1] created: <#$ticket>]
  $endif
$endif

Notes

• Tickets are regular text channels, not threads.
• Permissions are automatically configured for the creator.
• To close a ticket, use $closeTicket[].
• Ideal for support systems, appeals, and modmails.